Welcome to MDC Firearms

Service & Repair

Sig Sauer & Caesar Guerini
Repair & Warranty Information


Sig Sauer Warranty Information

Sig Sauer Warranty Information

MDC Firearms is the Warranty Center for Sig Sauer Firearms in Canada.  Should you require warranty service or repair of your Sig Sauer product please download and fill out the form in the link below and email it to sigrepairs@mdcharlton.ca.  We will respond with instructions on how to proceed.

Please note that should you intend on dropping your firearm off at our location for repair, we require an appointment be made to accommodate this. Please do not bring your firearm to any of our facilities without a pre-approved appointment.

Sig Sauer Service Form PDF

 

Limited Lifetime Warranty

SIG SAUER warrants that the enclosed firearm was originally manufactured free of defects in material, workmanship and mechanical function. For the lifetime of the original purchaser, SIG SAUER agrees to correct any defect in the firearm for the original purchaser by repair, adjustment or replacement, at SIG SAUER’ option, with the same or comparable quality components (or by replacing the firearms at SIG SAUER’ option); provided, however, that the firearm is returned unloaded and freight prepaid to M.D. Charlton Co. Ltd, Mississauga, ON.
This limited warranty is null and void if the firearm has been misused, damaged (by accident or otherwise), fired with handloaded, reloaded or improper ammunition, fired with an obstruction in the barrel, damaged through failure to provide reasonable and necessary maintenance as described in the manual accompanying the firearm, or if unauthorized repair or any alteration, including of a cosmetic nature, has been performed on the firearm. This limited warranty does not apply to normal wear and tear of any parts.

Subject to the foregoing, this limited warranty confers the right to have the covered firearm or its parts repaired, adjusted or replaced exclusively upon the original purchaser, which right is not transferable to any other person. No implied warranties of any kind are made herein and this warranty does not apply to any accessory items attached or appurtenant to the firearm.

In no event shall SIG SAUER be liable for any incidental or consequential damages arising from or in connection with this limited warranty.

 


Caesar Guerini Pit-stop Program and Lifetime Warranty

Pit Stop Program

We at MDC Firearms are committed to servicing what we sell, as such we are adopting the Pit-Stop program for all Caesar Guerini customers. As the original owner of a Caesar Guerini shotgun you may send us your shotgun to us once a year for a free service and tune-up, up to three times during the life of the shotgun. The service is free of charge, you only have to pay the shipping to and from our location. Download and fill out the form in the link below and email it to gunshop@mdcharlton.ca.

We will respond with an estimated timeline and you can then arrange to send us your shotgun.  Please note that should you intend on dropping your firearm off at our location for this service, we require an appointment be made to accommodate this. Please do not bring your firearm to any of our facilities without a pre-approved appointment.

Caesar Guerini Service Form PDF
 

Limited Lifetime Warranty

MDC will be offering a Limited Lifetime warranty for all current and future customers of Caesar Guerini in Canada.  This includes those firearms that were imported prior to us becoming the distributor.  If you are a Caesar Guerini customer, you are a customer of ours.
 
M.D. Charlton Co. Ltd. (the “Distributor”) is the proud distributor of the firearm which you have purchased manufactured by Caesar Guerini s.r.l. (the “Manufacturer”). In our desire to provide you with superior customer service in connection with your firearm, the Distributor wishes to provide you the following extended warranty for your firearm which is, in addition to, and exceeds the Manufacturer’s warranty which you received with your firearm at the time of purchase. THE DISTRIBUTOR WARRANTS THAT THIS FIREARM WAS MANUFACTURED FREE OF DEFECTS IN MATERIAL OR WORKMANSHIP WHICH ADVERSELY AFFECTS THE OPERATION OF YOUR FIREARM FOR THE SHORTER OF THE LIFE OF THE PARTS OR THE ORIGINAL OWNER. THIS WARRANTY IS NON-TRANSFERABLE AND IS LIMITED TO THE ORIGINAL PERSONAL RETAIL PURCHASER. SUBJECT TO SUCH LIMITATIONS AS ARE SET OUT BELOW, THE DISTRIBUTOR AGREES TO CORRECT ANY DEFECT IN MATERIAL OR WORKMANSHIP IN YOUR FIREARM WHICH ADVERSELY AFFECTS THE OPERATION OF YOUR FIREARM, AS DETERMINED BY THE DISTRIBUTOR’S TECHNICIANS, BY REPAIR OR REPLACEMENT (AT DISTRIBUTOR’S DISCRETION, AND IF THE FIREARM IS TO BE REPLACED, WITH THE SAME OR COMPARABLE QUALITY FIREARM). The Distributor does not warrant the wood (stock or forend), or metal finish with respect to finish, matching of pieces, dents, scratches, cut, dings, etc. which are or should be apparent to the purchaser when the product is purchased or which occur after purchase. It is the customer’s responsibility to inspect this particular product prior to purchase to ensure that it is free from defects or damage. This Warranty is effective from the original retail purchase of the firearm. THE DISTRIBUTOR ASSUMES NO RESPONSIBILITY FOR FIREARM MALFUNCTION OR FOR PERSONAL INJURY OR PROPERTY DAMAGE OR DEATH RESULTING IN WHOLE OR IN PART FROM CRIMINAL OR NEGLIGENT USE OF THE FIREARM, IMPROPER OR CARELESS HANDLING, FAILURE TO PERFORM PRESCRIBED MAINTENANCE AS SET FORTH IN THE USER AND MAINTENANCE MANUAL ATTACHED TO YOUR FIREARM AT THE TIME OF PURCHASE, UNAUTHORIZED MODIFICATIONS, USE OF DEFECTIVE, IMPROPER HAND LOADED, RELOADED OR REMANUFACTURED AMMUNITION, CUSTOMER ABUSE OR NEGLECT OF THE PRODUCT OR OTHER INFLUENCES BEYOND THE DISTRIBUTOR’S DIRECT AND IMMEDIATE CONTROL. THIS WARRANTY DOES NOT APPLY TO NORMAL WEAR AND TEAR OF ANY PARTS, INCLUDING METAL, WOOD, PLASTIC, RUBBER, SURFACE FINISH OR OTHER MATERIALS, OR IF UNAUTHORIZED REPAIR AND/OR ALTERATION HAS BEEN PERFORMED. THE DISTRIBUTOR’S WARRANTY IS LIMITED TO THE WARRANTY PROVIDED HEREIN AND THE DISTRIBUTOR DOES NOT MAKE ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FOR FITNESS FOR A PARTICULAR PURPOSE. THE DISTRIBUTOR SHALL HAVE NO RESPONSIBILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OR EXPENSES. This Distributor’s Warranty cannot be changed except in writing by an authorized officer of the Distributor. Any warranty repair approved to be made to your firearm may only be made by an authorized repair facility. Dealers or gunsmiths (unless they are an approved repair facility) are not authorized to make any repair or adjustment on behalf of Distributor. If your firearm should require warranty repairs, please download and fill out the service and repair form from our website and comply with the return instructions set forth thereon.